Refund policy
We will exchange or return the product to you for a refund.
Please note that the response will vary depending on the situation.
■Precautions before purchase
■About Repair
■Cases Subject to Return / Exchange
■Products and cases for which we do not accept returns or exchanges
■Return and Exchange Process
■Precautions for return shipment
＜Precautions before purchase＞
■If you need to change sizes after purchase, there will be an additional shipping charge.
■If you are unsure about choosing your sneaker size, please use this size measurement form.(Whole Love Kyoto sneakers are manufactured by MOONSTAR.)
■If you have any questions about the size or color of other products, please contact us using the inquiry form.
＜About Repair＞
■If repair is possible, we will accept repair for a fee.
■The cost of repair will vary depending on the product and its condition. We cannot estimate the repair cost until we confirm the condition of the product.
■The customer is responsible for the freight and other charges if the product is returned by mail.
■You may also bring the product to our shop in Kyoto.
If you would like to request a repair, please contact us at this email address with the following information.
■Email subject : (e.g.) Repair request (please fill in as appropriate)
■Main message
: Your name
: Your email address
: Request content (text)
■Photos : Photos that show the condition of the product (2-5 photos/pull photo, close-up photo, photo from different angles, etc.)
＜Cases Subject to Return/Exchange ＞
<A>
■(e.g.) The delivered product is defective.
■(e.g.) The product is different from the contents of the order.
*In the above cases, we will exchange the product if you contact us within 8 days of receiving the product.
*Any additional shipping costs will be covered by us.
<B>
■Damage caused by the delivery company
*In the above cases, we will exchange or return the product if you contact us within 8 days of receiving the product.
*Any additional shipping costs will be covered by us.
<C>
■(e.g.) I have received the item(s) I ordered, but I want to exchange the size or type of the item(s).
*In the above cases (if you wish to exchange an item for your own reason), the customer is responsible for the return and reshipment shipping costs.
*Please note that we are unable to exchange items that have a difference in value.
＜Products and cases for which we do not accept returns or exchanges＞
■The return/exchange period for products is 8 days from the date of delivery. Please be sure to check the condition of the product when you receive it.
*Please contact us even if it is unavoidable and after 8 days have passed as we may be able to accommodate your request depending on the circumstances.
■Returns due to the customer's own reasons.
■If the item is stained or damaged by the customer after it arrives at the store.
■Items marked as non-returnable on the product page. Food, books, etc.
■Items that have been used, altered, cleaned, etc.
■Merchandise with odors attached (perfume, cosmetics, cigarettes, incense, etc.)
■Goods (including boxes and accessories) that are in a condition significantly different from when they were delivered.
＜Return and Exchange Process＞
(i) If any of the above <A> to <C> applies to you, please contact us at this e-mail address with the following information within 8 days of receipt of the product.
■Email subject :(e.g.) <A>Defective product and wish to exchange (please fill in as appropriate)
■Main message
: Your name
: Your email address
: Request content (text)
■Photos : Photos that show the condition of the product (2-5 photos/pull photo, close-up photo, photo from different angles, etc.)
(ii) You will receive a reply within 1-3 business days. Please follow the instructions in the correspondence and return the package to the address below.
■Return address
CHIMASKI Co.,Ltd.
40 Tanakahigashi Takahara-cho, Sakyo-ku, Kyoto-shi, Kyoto-fu 606-8243, Japan
Tel：075-744-6152 Mail：wlk@chimaski.jp
(iii) As soon as we confirm the returned merchandise, we will begin the process of shipping the refund or replacement merchandise.
＜Please note when returning the item.＞
■Shoe box, drawstring, warranty card, etc. are part of the product, so please return them in the same condition as they were delivered.
■Please be sure to try on the shoes indoors.
■Please be careful not to smell perfume, cosmetics or cigarettes when trying on the shoes.